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FAQ

  • Love it Love it...............But it doesnt fit
    If the item is still in its original condition & packaging, we are more than happy to exchange this to a different size for you (stock permitting). All exchanges or returns are required to pay a return postage fee, The easiest way for exchanges is to supply a pre paid postage satchel with the returned item
  • How long will a refund take?
    Refunds are processed within 1-2 business days of us receiving your parcel. You will receive notification of your refund status via email, All refunds are returned back via the original payment method. Please allow 5 business days for this refund to show on your bank statement.
  • Is there a return postage cost?
    Yes, all exchanges or returns are required to pay a return postage fee. This is to cover the re-shipping of your items, and cannot be avoided . We recommend you select a traced service, so that you can track your parcel. JZ Leotardz will not be liable for any parcels that are lost or damaged in transit.
  • Do you do custom designs?
    Yes we do, speciality and clubs, active wear and leotards. Please contact us via email to discuss design and costing.
  • How do I wash / care for my leotard?
    Our leotards are made from carefully selected high quality fabrics. They are however a delicate item and need to be cared for correctly to get the most out of your purchase. DO NOT use machine wash, dryer, fabric softner, dryer sheets or detergent when washing the garment. This may lead to deterioration of fabric and adheasives, may cause jewels to fall off and lesson the lifespan of the garment. We suggest hand washing with a small amount of baby shampoo. Remove moisture by pressing garment between a towel; if left dripping wet and hung dry, colours may run and stretching of the garment may occur. Alternatively a hand wash cycle machine wash with the same care. See the care instructions that came with your leotard.
  • Pilling?
    Our leotards are made with high quality fabrics but thy are not indistructable and are subject to wear and tear. Pilling may occur on sublimated fabrics when it comes in contact with Velcro or other rough surfaces. The back/bottom area tends to pill easier than other areas. Unfortunately this is an issue common to all sublimated fabrics and will vary depending on contact and amount of use. It nis the nature of the product and can not take responsibility for any pilling that may occur.
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